General terms and conditions

ELTAV, s.r.o.

These are the Terms and Conditions of ELTAV s.r.o.,

with registered office: Zlesicka 1851/11 Prague 4, postal code: 148 00, company registration number 28882342.

The client who uses the services of ELTAV sro, with its registered office at Zlesicka 1851/11, Praha 4, postal code: 148 00, ID: 28882342, fully accepts these conditions by signing an order or contract or placing an order online through the website. Confirmation of an order means express acceptance of these terms and conditions to which the order or delivery contract refers. A Client who does not agree with these Terms is not entitled to enter into any contracts with the Company or place an order through the Company’s website.

Unless otherwise agreed, all transport services and the intermediation of these services are provided exclusively by registered taxi cars without a taximeter in accordance with Law No. 111/1994 Coll. on road transport in accordance with Article 21 (4) on the basis of a prior written agreement, and for multi-seat wagons with a capacity of more than nine people, including the driver, as a one-time passenger road transport.

These Terms and Conditions are processed in accordance with the relevant provisions of Law No. 89/2012 Coll. Civil Code.

The protection of personal data of the Company’s clients is carried out in accordance with the amendment to Law No. 101/2000 Coll. on the protection of personal data and the General Data Protection Regulation (GDPR).

Basic conditions

1.1 Company – The Company is a carrier or intermediary in transportation of the company ELTAV sro, registered at: ZLesicka 1851/11, Praha 4, postal code: 148 00, ID: 28882342, which provides or organizes transport and other services. on the basis of these terms and conditions for the Customer.

1.2 Client – a natural or legal person who uses the services of the Company on the basis of an order or contract in accordance with these terms and conditions.

1.3 Conditions – the conditions under which the Company provides its transport or intermediary services to the Client; an indispensable condition for using the services of the Company is the expressed consent of the Client in relation to these conditions.

1.4 Service/Transportation – the actual transport or intermediation of Transportation, travel services or other services of the Client performed or mediated by the Company.

1.5 Driver – The driver is an employee of ELTAV s.r.o or a driver under an agreement with which ELTAV, s.r.o organizes transport services.

1.6 Personal data of the Clients – personal data that, in connection with the order or the implementation of the Company’s activities for the Client, are reported by the Client to the Company.

Private customer data and processing of this data

2.1 The Company works when providing its Services to Clients with the Personal Data of Clients that Clients provide to the Company in order to properly protect and implement the Service.

2.2. By agreeing to these terms, the Client gives the Company express consent to the processing, processing and storage of Personal and other Data provided by the Client or a person authorized by him.

2.3 The Company agrees to the processing of its Personal and other Data for an indefinite period, but only for the purpose of implementing the Company’s services ordered by the Client (passenger and baggage handling).

2.4 The Company is not authorized to provide any personal or other information provided by the Client to third parties, and it is subject to the obligation to maintain trade secrets.

2.5 The Client agrees to use his Personal and other data only in strict compliance with the conditions established by law for the processing of such Personal and other data.

2.6 The Company is obliged to process the Personal and other Data of the Client only to the strictly necessary extent and only to the extent that the Company needs such Data for the proper conduct of its activities and the provision of its services to the Client.

2.7 The Client agrees that in case of disagreement with the terms of use by the Company of his Personal and other Data, he is not entitled to use the services of the Company, refuse them or not use them.

2.8 The Company undertakes to provide Personal and other Data of the Client, both in electronic form and on paper. To this end, the Company has appointed a responsible person to ensure the proper handling of Clients’ personal information.

2.9 The protection of Personal and other data of Clients is carried out by the Company within the framework of its internal, legal and administrative measures, in particular, in accordance with its own internal directive on the protection and handling of Personal data of Clients, and not to use the services of third parties and companies to ensure the processing of Personal and other Client Data.

2.10 The provisions on the protection of personal and other data of Clients apply both to the Client as an individual, and to intermediaries, legal entities and entrepreneurs performing orders and transferring the Personal Data of Clients to the Company in order to order its services.

2.11 The Company is liable for damage caused to Clients for their violation of their obligations when processing their Personal Data. However, the condition for the Customer to provide compensation for losses is the timely filing of a complaint and a complaint about the violation by the Company of its obligations. Claims must be substantiated, while the violation by the Company of its obligations is fully and unconditionally proven, and the claim must be recognized by the Company.

Compensation Guarantee; Liability for damage

3.1 The Company is liable to the Client for any damage or inconvenience in the event that the Company or its employee directly or indirectly caused damage. In the case of mediation in the transportation of the Customer by another carrier, the carrier is liable for damage caused by him during the performance of the transportation, and the Customer accepts their transportation services by getting into his vehicle.

3.2. The customer takes into account that he has no liability claims in the following cases:

There has been a delay during the transport, whether initially during the arrival of the Customer or during the actual transport due to force majeure. Force Majeure is defined as the intervention of a natural disaster, weather, weather conditions, a car accident that occurred through no fault of a Company driver or an intermediary carrier driver, a traffic congestion caused by the repair of roads or other communications, or a delay caused by government or administrative intervention – employees police, etc.

There was a delay in the Transportation due to the fault of the Customer or another customer (travel agent, hotel, tour operator, etc.), for example, due to failure to arrive at the agreed time at the agreed place.

The property of the Client or his health was damaged as a result of a traffic accident not through the fault of the driver of the Company or the driver of the intermediary carrier, but of another driver, animal or person.

There has been damage to the Client’s property or his health or life due to any maneuver that the driver was forced to take during the carriage in order to prevent more damage or consequences, such as the need to brake hard due to the situation. on the road, sharp detours and drifts, where, unless proven otherwise, such a maneuver is considered necessary, for example, to avoid a collision with an animal, person or other vehicle on the road, etc.

The damage was caused due to the carelessness of the Customer or another Customer (for example, forgetting to put luggage in the trunk or forgetting to unload it, loss of small items or money during transportation, etc.).

3.3 In case of damage to the Customer due to delivery at a different time than the time specified in the order, the Customer is entitled to a penalty, which is a fixed compensation of up to 2000 CZK. . However, the damage caused must be provable and substantiated by the Client, who must file a Claim in accordance with these Conditions.

3.4 Using the Company’s transport or using the services of a transport intermediary, the Client expressly declares that he considers the amount of the contractual penalty up to CZK 2,000 as a one-time compensation for damage caused by or in connection with the transport. quite enough, and I agree with this amount. In case of disagreement, the Client is not entitled to use the services of the Company and the Company is obliged to refuse to provide such services.

3.5 If the Client intends to claim damages in excess of the contractual penalty of CZK 2,000, he is obliged to take out damages insurance. This obligation to insure damage in the event of injury has been fulfilled by the Customer on the basis of landing, and the Customer assumes full responsibility for the fulfillment of this obligation.

Determination of the start time of transportation

4.1 However, the Customer or the other contracting party expressly acknowledges that they are obliged to agree in advance the Customer’s departure time, i.e. the arrival time of the carriage (e.g. before departure, start of another flight, etc.), including with a delay of at least 30 minutes, to prevent delays by the carrier due to force majeure, bad traffic conditions or traffic complications (accidents, traffic jams and other traffic restrictions).

4.2 If the Customer or the other party to the order does not comply with the above limits and time allowances specified in their order when setting the pick-up time, and therefore has damage caused to them because of this, they are not entitled to compensation for such damage by the company.

Order methods

5.1 We provide all services based on the orders of the Customer or another customer (hotel, travel agency, excursionist, etc.). Orders can be placed online through our website, by e-mail, by phone or by SMS. The contract on the basis of which the provision of services to the Customer is carried out arises on the basis of a mandatory confirmation of the order. Binding confirmation is SMS confirmation for phone and SMS orders, and email confirmation for orders created via web page and email. Confirmation of receipt of an order in the system is not considered binding unless it is confirmed by the Company, when the Client is at the same time notified that the Company’s services can only be used in accordance with these Terms of Business.

5.2 An order confirmed by the Company (or part of it) is considered binding on both parties, unless the terms of the contract agreed upon at the time of confirmation are violated. In particular, the content of the order (exact characteristics of the transport and the number of persons transported), the cost of transport, the method of payment, agreement with the terms of business – in particular, the maximum amount of the contractual penalty and the limitation of the Company’s liability for damage caused, as well as the implementation period

Payment Options

6.1 Cash When paying for a transfer or other service in cash, the driver or representative of the Company accepts only Czech crowns (CZK) and currencies that are optional when booking, i.e. British Pound Sterling (GBP), Euro (EUR), US Dollar. dollars (USD) and others. Cash payments in foreign currencies are based on the current CZK exchange rate set by the Company on the day of receipt, and not on the exchange rate in effect on the day of booking.

6.2 By credit card. If the Customer makes an online payment with a debit or credit card, payments can be made in the following currencies – Czech crowns, euros, pounds sterling and US dollars. If the Client pays directly to the driver or a representative of the Company, then payment is possible only in Czech crowns and only with cards whose logos are posted on the Company’s website. If the Client makes an advance payment online, the driver or representative of the Company is informed of the payment; You do not need to print a payment receipt.

6.3 Bank transfer Payment by bank transfer (by invoice) is possible only upon request or when the Company has allowed this payment option exclusively in the case of a particular Client. The Company may require payment of an advance before the execution of the order, otherwise it has the right to cancel the order. Invoices can only be issued in the following currencies – CZK, EUR, USD or GBP. For invoices issued to foreign Customers in which the cost of carriage is less than CZK 5,000, the Company is entitled to charge a processing fee of CZK 200 for receiving foreign payment.

6.4 PayPal Payment by bank transfer (account) is possible only upon request or when the Company has allowed this payment option exclusively in the case of a particular Client. The Company may require payment of an advance before the execution of the order, otherwise it has the right to cancel the order. Invoices can only be issued in the following currencies – CZK, EUR, USD or GBP. For invoices issued to foreign Customers in which the cost of carriage is less than CZK 5,000, the Company is entitled to charge a processing fee of CZK 200 for receiving foreign payment.

Check; Receipt of payment (advance payment)

For payments made directly to the driver (by credit card or cash), the driver issues a receipt to the Customer on the day of receipt (usually a simplified tax document). When paying online through the Company’s website, the Client will be sent a check for the ordered service. The final tax invoice for the online deposit is issued by the Company upon request. If the Client pays the invoice (bank transfer), the invoice is issued by the Company and the price includes VAT. If the document is issued directly by the contracted driver, the tax document may or may not include VAT, depending on whether the driver is a registered VAT payer. All prices shown are final and include VAT.

Return way payment method

If the booking includes a round trip or more trips, the Customer may pay the entire amount either in a lump sum or pay for each trip separately. The driver will issue a receipt/voucher to the Client, which will indicate the exact amount paid. If both trips are paid, the Client provides the driver with a receipt/voucher for the return trip.

Advance payments

For bookings where the pick-up point is outside of Prague, the Company may request payment of a deposit for selected limousines (e.g. Hummer H200, Lincoln TC120, Lancia Thema, Mercedes S), rides and large group bookings at least 24 hours in advance. specified pickup time. In such cases, the Customer’s company will be obliged to provide a deposit and a possible method of payment. In case of non-payment of the required deposit, the Company has the right to cancel the order without a refund.

Changing booking and cancellation conditions

10.1 Regular transport (transfers) If the Client, for any reason, wishes to change or cancel a booking, he can do so through the Company’s website – https://www.eltav-transferpraga.cz, by e-mail or by e-mail. by phone before departure – at least two hours before the pick-up time. If the Client has already paid for the transfer and canceled the trip at the required time, the Company will return the money to him, or the invoice for the service will not be issued. If the Customer does not cancel the service in a timely manner, the prepayment or the amount for the performance of the carriage is considered the amount of the contractual penalty, which compensates the Company for the damage caused by the late cancellation.

10.2 Transportation with a point of departure outside of Prague Changes and cancellations of transfers with a designated point of departure outside of Prague are subject to different cancellation conditions. Cancellations must be made at least 24 hours before the scheduled pick up time, otherwise the Company will charge 100% cancellation fee as a fixed compensation in the form of a contractual penalty payable by the Client. The basis for the application of 100% cancellation (contractual penalty) is the coverage of all costs for the ordered and unshipped transportation from the Company.

Return

If the Customer cancels a prepaid online service and is eligible for a refund, the money will be automatically returned to the card (or account) from which the order was paid. The default return period is 180 days from the transaction date. When a Customer requests a refund after 180 days, additional fees associated with another refund method (such as postal order, bank transfer, or PayPal fee) may apply. Otherwise, any claim for refund must be submitted within 30 days in writing or by email to the Company’s address or email address. After this period, the Customer no longer claims for a refund (compensation).

Compensation, maximum contractual penalty

Claims for damages must be submitted within 30 days in writing or by email to the Company’s address or email address. After this period, the Customer is no longer entitled to claim compensation or any related claim for damages in relation to the application of the contractual penalty. However, any complaint by the Client will be duly investigated. Compensation for damage/inconvenience is limited to a maximum amount equal to the cost of carriage for the booking, but not exceeding CZK 2,000 – the maximum contractual penalty. Damage is completely excluded in cases where, for logistical reasons, a spare wagon of the same type or the same wagon of a different color is provided, as well as in situations where the damage occurs due to events that the service provider cannot influence, for example, natural disasters. Claims for damages in the event of a significant delay in your flight (more than 20 minutes) are also completely excluded from our compensation scheme.

Complaints and the application of a contractual penalty

13.1 In the event of any problems, the Client must follow this complaint procedure. If the Client wishes to claim damages, he must immediately inform the Company about the problem. If the Client cannot find his driver or he has other problems with this or that ordered service, he immediately contacts the Company by phone. If the problem is not resolved immediately or to the extent necessary, the Client will report this fact to the Company by e-mail or in writing and provide details of the complaint. After that, the complaint will be dealt with as soon as possible, usually within a few days.

13.2 All necessary contacts regarding the Company for filing a complaint or claiming a contractual penalty/compensation are found by the Customer in the order or contract of carriage, or these contacts are in a conspicuous place in the vehicle, or the contact will be provided by the appropriate driver of the vehicle in which the Client is transported.

13.3 In the event of a violation by the Company of obligations regarding the processing, storage or use of his Personal Data, the Client has the right to file a complaint against the Company’s behavior in this matter. The complaint will be sent by the Client to the address or e-mail address of the Company, which will consider the Client’s complaint, investigate and take the necessary measures both in relation to the complainant and in relation to

Obligations of the Customer

14.1 The client is obliged to behave during the carriage in accordance with the instructions of the driver and, in particular, to comply with the safety regulations of the current carriage. The client acknowledges that he was informed of all circumstances, including safety regulations, prior to the commencement of carriage. The customer also undertakes not to damage the carrier and the vehicle in any way, to keep it clean, not to damage the property of other persons being transported, and not to cause inconvenience in any way during transportation. In case of violation of these obligations, the Customer is aware of the responsibility for the damage caused by their actions to the Company or the ordered Carrier or third parties.

14.2 The client is also obliged to board the vehicle at the agreed time of arrival, unless he finds out that he cannot get into it for a valid reason (as stated above).

CONSUMER DISPUTE RESOLUTION

15.1 In relation to buyers, we are not bound by any codes of conduct in the sense of the provisions of § 1826 paragraph 1 letter e) Civil Code.

15.2 We handle consumer complaints via the electronic address eltav.transferpraga@gmail.com. We will send information about handling the complaint to the buyer’s email address.

15.3 The out-of-court settlement of consumer disputes arising from the Agreement is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 796/44, 110 00 Prague 1, ID number: 000 20 869, internet address: http://www.coi.cz. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.

15.4 The European Consumer Center Czech Republic, with registered office at Štěpánská 796/44, 110 00 Prague 1, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and Council of 21 May 2013, on the resolution of consumer disputes online and amending Regulation (EC) No. 2006/2004 and Directive 2009 /22/EC (regulation on the resolution of consumer disputes online).

Duration of these Terms

These Terms are valid for an indefinite period of time starting March 01, 2023. In the event of changes to these Terms, which are retained by the Company, the Client shall be deemed bound by the Terms in the version valid at the time of signing the contract or sending or placing a valid order.